Publications

People-Powered Media Innovation in West Africa

Accelerating development & good governance in the new media landscape

Client: Omidyar Network | 2016

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Implementing Innovation

A hands-on resource with practical advice for government changemakers as they navigate the challenges of implementing programs in the public sector.

Client: Hewlett Foundation | 2015

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Using Data to Influence Government Decisions

Opportunities and Challenges for User-Centered Design to Improve Governance Data Impact

A scoping study on the opportunities and challenges of leveraging user-centered design to improve the impact of governance data.

Client: Open Society Foundations | 2015

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Enabling Citizen-Driven Improvement of Public Services

Leveraging Technology to Strengthen Accountability in Nigerian Healthcare

How can citizen reporting help ensure public services are working for those who need them most?

Client: The World Bank | 2015

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Infrastructure Development in Edo State

Adapting to Constraints and Creating Capabilities

How can public financial management systems be reformed based on local political realities when “best practices” are highly context-dependent?

Client: The World Bank | 2015

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Toward the Next Phase of Open Government

An analysis of biases, constraints, and successes in the open government movement, based on discussions at the Aspen Institute’s Forum on Communications and Society.

Client: Aspen Institute | 2014

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A Promise to Every Child

Developing a Regional Policy for Children in Nicaragua’s Northern Atlantic Autonomous Region

How can policy co-creation support the unique needs of communities in regions of great diversity?

Client: UNICEF | 2013

Download Report (PDF 4MB)

Executive Summary (PDF 600kb)

Reimagining Elections Administration

How can election offices create a more seamless service experience for voters?

Client: Turbovote | 2013

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Design Research for Media Development

A hands-on reference guide for media development practitioners.

Client: Internews | 2013

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Trust, Influence, and Connectivity

Understanding Information Ecosystems in Pakistan's Tribal Areas: A Design Research Approach

How can design help improve information access in conflict-stricken, media-dark regions?

Client: Internews | 2013

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Embracing Informality

Designing Financial Services for China’s Marginalized

How can design help create financial services that meet the needs of the world’s poorest communities?

Client: IMTFI | 2012

Download Report (PDF 12MB)

Executive Summary (PDF 600kb)

Tunisia: From Revolutions to Institutions

In the aftermath of political upheaval, how can technology improve governance, expand economic opportunity, and encourage social cohesion?

Client: InfoDev | 2012

Download Report (PDF 6MB)  | View Website