In January 2011, weeks of popular protest led to the ouster of President Zine el-Abidine Ben Ali and the formation of the country’s first representative government in over three decades. New technologies played a critical role in these landmark events, enabling otherwise disparate communities to express their frustrations as a powerful collective. ICTs helped people gain a vivid awareness of unequal economic opportunities, uneven social structures, and non-transparent institutions. A vibrant community of activists, especially those organizing online, worked to amplify the voices of regular people in the development of a new social contract.
In the pursuit of a post-revolutionary society, the application of ICTs continues to hold great promise for creating opportunities that can similarly unite and engage disparate swaths of Tunisian society. But in the year following the revolution, how exactly to do so remained an open question. Seeking to inform the engagement of international donors in post-revolution Tunisia, infoDev asked Reboot to explore how various social, civic, and governmental institutions were using technology and, based on these institutional capacities, propose how they could deploy technology in the future to improve service delivery and social accountability.