When the Digital Strategy Unit in the Office of the President of Mexico set out to implement an ambitious new program in government innovation, the team also took the innovative step of engaging a developmental evaluator, seeking a partner to provide advisory support and evaluate its work in real time. This evaluation would both inform ongoing implementation, and contribute broader lessons to the field. The team invited Reboot to fill this challenging role by closely accompanying the implementation of one of its most significant programs, Innovation Agents, an open government and civic technology fellowship.
The Digital Strategy Unit’s desire for such a transparent and responsive approach to learning matched the program’s ambitious vision: To make the Mexican government a platform for innovation. Innovation Agents worked toward this goal by attracting experts from outside of government to partner with “insiders” from five government agencies. Together with support teams, these pairs of “Innovation Agents” set out to develop technology-based solutions to pressing problems. As the Digital Strategy Unit’s leadership guided the five teams and managed this complex program, Reboot provided guidance on strategic planning and program management, helping them to navigate the many unexpected challenges that attend the trailblazing work of government reform.