We ground each project in immersive research to paint nuanced portraits of complex environments.

Embedding with our clients, government, civil society, and other actors provides insights into the capacities and constraints of all stakeholders to an issue. Drawing on a wide range of research methods, including qualitative, quantitative, and participatory methods, we gain a holistic understanding of complex issues.

Our research capabilities include: Political Economy Analysis, User Experience Research, Institutional Ethnography,  Surveying, Quantitative Analysis, Service Trials, Systems Mapping.

We design collaboratively to create policies, programs, and services that are tailored to both institutions and individuals alike.

Designing hand-in-hand with institutions, communities, and other stakeholders creates shared ownership and contextually appropriate interventions. During this process of co-creation, each design concept is assessed through user testing, rapid prototyping, and iteration to ensure that it is well suited to the needs of where it will be deployed.

Our design capabilities include: Program Design, Service Design, Communications Design, UI/UX Design, Concept Development, Organizational Strategy, Communications Strategy, Strategic Planning, Facilitation.

 

We use adaptive implementation informed by local knowledge to manage the shifting conditions of complex environments.

Building flexibility and learning into our model, we are able to navigate challenging institutional structures, cultural norms, and political dynamics. Drawing on the expertise of on-the-ground teams and working closely with our partners further enables us to realize interventions that are responsive to context.

Our implementation capabilities include: Project Management, Grant Management, Brand Management, Organizational Development, Technical Capacity Development, Technology Development, Stakeholder Engagement, Strategic Communications, Training.

We evaluate holistically to understand the human experiences that explain what interventions are working and why.

Exploring outcomes through regular feedback loops, rather than simply measuring outputs, enables responsive learning and iteration to complex causal chains. Working with mixed methods evaluation frameworks that draw on applied ethnography, quantitative data analysis, and systems thinking surfaces insights the bias of statistical certainty might otherwise overlook.

Our evaluation capabilities include: Process Evaluation, Impact Evaluation, Real Time Evaluation, Participatory Evaluation, Mixed methods.

Experience

Since 2011, we have worked in 17 countries in the Americas, Sub-Saharan Africa, Asia, and the Middle East and North Africa. Our team members bring experience in dozens more. Our work has spanned the areas of good governance, human development, civic innovation, ICT4D, open government, financial inclusion, and more.

Past Projects


Current Projects