For patients in rural Nigeria, My Voice introduced a new SMS survey technology, and a new concept, of providing and using feedback to improve service delivery.
At its heart, co-creation is about bringing people together to develop solutions to a common challenge. While this sounds straightforward, what makes it tough is that actors almost always have different perspectives on the challenge, different levels of experience addressing it, and different interests and motivations for engaging in the work.
While much of Reboot’s work takes place overseas, we see too many instances of injustice and abuse here in our hometown, and we focus our pro-bono work here in New York City. Right now, we are deep in a project with a new organization, the Brooklyn Community Bail Fund, aimed at designing an immediate solution for one of the most systematic economic inequalities in our courts.
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On Friday, February 27, Reboot and The World Bank welcomed a diverse group of design and development practitioners to our office for a discussion of “My Voice,” a tool to collect citizen feedback and improve public services, piloted last year in rural Nigeria. The World Bank’s Matthew McNaughton and Paula Rossiasco, along with our own Zack Brisson and Nonso Jideofor, reflected on lessons from the launch and discussed with audience members the constraints of working within large development organizations, the practical challenges of creating durable citizen feedback loops using new technologies, and future opportunities for more learning, evaluation, and scaling up.
We are happy to have Hani and Jenna join the Reboot team as Programs and Communications Interns. Hani is currently an MPA candidate at NYU’s Wagner School of Public Service, where he is studying public finance and international development, and working to develop NYU’s global network as Wagner’s student senator. Jenna brings experience in event curation, communications, and the tech world. Beyond Reboot, Jenna works as a Research Assistant at NYU’s SPAM Lab for perception and motivation and organizes Action Design, a speaker series on designing for behavioral change.
Dave Algoso and Kerry Brennan will help kick off the NYC Service Jam on Friday, February 27 with a framing discussion on the question of what a service really is. They will challenge participants to think holistically about the nature of service challenges, including how both technological and human components interact to shape the service experience. More details here.
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