For patients in rural Nigeria, My Voice introduced a new SMS survey technology, and a new concept, of providing and using feedback to improve service delivery.
At its heart, co-creation is about bringing people together to develop solutions to a common challenge. While this sounds straightforward, what makes it tough is that actors almost always have different perspectives on the challenge, different levels of experience addressing it, and different interests and motivations for engaging in the work.
While much of Reboot’s work takes place overseas, we see too many instances of injustice and abuse here in our hometown, and we focus our pro-bono work here in New York City. Right now, we are deep in a project with a new organization, the Brooklyn Community Bail Fund, aimed at designing an immediate solution for one of the most systematic economic inequalities in our courts.
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Dave Algoso and Kerry Brennan will help kick off the NYC Service Jam on Friday, February 27 with a framing discussion on the question of what a service really is. They will challenge participants to think holistically about the nature of service challenges, including how both technological and human components interact to shape the service experience. More details here.
On Thursday, February 26, Dave Algoso will join a twitter chat with Filipino land reform activist Toti Chikiamco, the Overseas Development Institute’s Leni Wild, and DfID’s Pete Vowles. They will be discussing how an entrepreneurial approach to development reform helped make it possible for ordinary Filipinos to own their land, and what other development efforts can learn from this. More details here. Follow @dalgoso or the hashtag #AdaptDev to join in.
Nicole and Dave will present lessons from Reboot’s vision, strategy, and practice to students in the course “Service City” at Parsons The New School for Design on February 26th. They will discuss Reboot’s approach to the practical side of service work, including achieving and sustaining community engagement, the financial viability of projects, and managing client relationships. “Service City” focuses on the strategic and organizational considerations needed to sustain and scale viable social service enterprises.
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